Your Journey
We are looking for a skilled and experienced Support Agent for our Customer Support Team in Amsterdam to help us in supporting our German-speaking users. Preferably, you start as soon as possible.
As the German Support Agent you’ll be working in a dynamic, international, open and informal environment. You’ll be working in a team that currently consists of 5 support agents, which at the moment handles requests from customers in 5 languages.
As the German Support Agent you’ll be working in a dynamic, international, open and informal environment. You’ll be working in a team that currently consists of 5 support agents, which at the moment handles requests from customers in 5 languages.
Your typical Day
You will be a pleasant and professional first point of contact for ROMEO’s users, offering advice and helping to maintain the quality and validity of profiles within ROMEO.
- You will be the voice of our German-speaking support by communicating with customers via ticket system, email and online chat
- You will answer our customers’ questions about our products
- You will troubleshoot with users and process suggestions, bugs, and other information to ensure we are constantly improving the user experience.
- You review the bugs/technical issues that users report to see if you can reproduce them for our 2nd level support/development teams.
- You will help us to translate our Website/App as well as marketing material into German
We look for
- German (native) speaker with excellent written German communication skills
- Strong communication skills in English (verbal and written)
- Technical background & a basic understanding about how software works
- Experience in customer support with a good focus and an empathetic attitude to handling customer enquiries
- Basic knowledge of software testing, mobile applications and desktop solutions is beneficial
- Experience in working as a translator for German is beneficial
- Speaking a third language (e.g. Spanish, Italian, French) is beneficial
We offer
- Full-time position in our Amsterdam office next to Centraal Station
- You start with a 12-month temporary contract that could potentially turn into permanent
- Flat company hierarchy and open communication
- Direct reporting to Head of Community
- Holiday pay (8% of salary paid out annually in May)
- Generous pension benefits
- Travel allowance
- All necessary equipment (Macbook Air, etc.)
- Inspiring queer environment that values freedom, honesty, inclusivity, and growth
Why us?
ROMEO is the world's most exciting network for gay, bi males, and trans people. Our team consists of over 70 diverse individuals from 15+ countries working in Amsterdam and Berlin. We're proud to connect millions of gay guys all over the world across borders, cultures, and languages.
Apply before May 21 using the form: send us your motivation letter and attach your CV.